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Frequently Asked Questions

Product Installations	FAQ Index

An answer to my question does not exist, what should I do?
Can I get Anserv to install my chosen package(s)?
If I purchase as a self install and have trouble installing can I pay the difference from the original price to have it installed?
Is there a install program for my purchased software?
Trying to install Anserv products on a Cobalt RAQ 550, I get mysql_pconnect errors is this a known problem?

An answer to my question does not exist, what should I do? You should contact us and let us know. We are happy to answer any questions you may have.

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Can I get Anserv to install my chosen package(s)? Yes. You can request an install at anytime. You can go here and pay for it and then we will contact you to get the necessary information.

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If I purchase as a self install and have trouble installing can I pay the difference from the original price to have it installed? Yes. You can request an install at anytime. You can go here and pay for it and then we will contact you to get the necessary information.

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Is there a install program for my purchased software? All Anserv software products come with a web based installation program. Once you have purchased and unzipped the software, just upload all the files and point your browser to the install script. There are install directions included in each package.

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Trying to install Anserv products on a Cobalt RAQ 550, I get mysql_pconnect errors is this a known problem? When new Raq 550 boxes are shipped php/mysql support is not enabled. Therefore you need to do the following. Edit the /etc/httpd/php.ini to add the following line nextension=mysql.so Restart the httpd by typing /etc/init.d/httpd restart Start the mysql daemons by typing /etc/init.d/mysql start Create a symlink /tmp/mysql.sock to /var/lib/mysql/mysql.sock using ln -s /var/lib/mysql/mysql.sock /tmp/mysql.sock

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